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Frequently Asked Questions
- How do I place an order from outside the Contiguous United States using a Credit Card?
- Please use google checkout.
- Can I feel safe using my credit card on this website?
- Please see our safe shopping guarantee by clicking the link on the right or clicking here.
- What is your privacy policy?
- Please see our privacy policy by clicking the link on the right or clicking here.
- How can I be sure that my order went through?
Once
you complete your order, you will receive a confirmation email. This email includes your order details along with your order number.
How do I know that my order has been shipped?
When
we ship out your order we will send you an additional email with a USPS
or UPS tracking number. You may track your packages by logging in to your account.
Is is safe to provide my credit card?
You
are protected against credit card fraud when you shop online at
GoJeans.com. GoJeans.com utilizes SSL (Secure Socket Layer)
Technology. Secure socket layers encrypts credit card information so it
cannot be read by anyone but GoJeans.com.
Do you ship internationally?
Yes,
we do. For all international orders, we require our customers to use Google Checkout. We may occasionaly require international customers to fax or email us
a copy of their credit card and driver's license or valid ID. For some
international orders, we may require a wire transfer. If the need
arises, we will contact you with further instructions. International
customers are responsible for any additional customs, taxes and or
tariffs.
Can I purchase a gift certificate?
(COMING SOON!) Yes,
gift certificates may be purchased online. They will be emailed to the
gift recipient within 24 hours (not including weekends or holidays).
Please provide recipient's email address and any special message you
would like us to include.
Can I get my order gift-wrapped?
At this time, no.
How much is Shipping?
Shipping varies based on your order. Please use the shipping calculator.
- What if I have additional questions?
- Please contact us using the link above or clicking here.
Wholesale FAQCan I use my own Shipping? (My own UPS or Fedex Account, or my own truck ..)
Sure! During checkout, select "Your own UPS Account" and make sure to email us and tell us how to ship.
Can I be invoiced later? (Purchase orders)
Customers that have a good track record can email us and ask for this special status. Once approved, Purchase Order will be one of the payment methods available to them.
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